Refunds
Lymph Flow refund policy
The refund terms supplied with this product are specific enough to follow, which puts them ahead of most packs this desk receives. This page sets out the procedure in the order it happens, the two clocks that run afterwards, and the four things the terms never mention.
The window is 60 days from purchase. Call +1 (302) 200-3480 with your order ID, put the same request in writing, then post to the returns address enclosing your full name, email and order ID. The buyer pays return shipping, with tracking. The money is issued 3 to 5 business days after the return is credited, then a further 5 to 10 days to reach the card.
The procedure, in order
Five steps, all of them from the seller pack. Nothing below is inferred.
Start inside the window
The window is 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs. It runs from purchase, not delivery, so the date on your card statement is the date that counts.
Call the order line with the order ID
+1 (302) 200-3480. Have the order confirmation email open: the order ID is the first thing the desk asks for, and the email address published on this site cannot look an order up.
Put the same request in writing
Send it to [email protected] as well. A dated email is what proves the claim was started inside the window if anything later goes wrong.
Post it back, tracked
To 280 Park Avenue, Floor 19, New York, NY 10017, USA, enclosing your full name, email and order ID. Buyer pays return shipping, with tracking, so keep the receipt and the tracking number.
Wait out both clocks
3 to 5 business days after the return is credited, then a further 5 to 10 days to reach the card.
Step three is the one most often skipped and the one most worth doing. Everything else in this procedure is the seller’s to perform; the dated record is the only part a buyer controls. Nothing in the supplied terms requires a reason to be given, and this page does not suggest inventing one: a satisfaction guarantee is satisfied or it is not.
The two clocks
The refund timing supplied is not a single figure. It is two periods that run one after the other, and they only start once the returned parcel has been received and credited.
| Period | What it covers | Published? |
|---|---|---|
| Return transit | Your parcel travelling to the returns address. Length depends on the service you pay for. | No. Buyer’s choice, buyer’s cost, tracking required. |
| 3 to 5 business days | After the return is credited, the refund is issued. | Yes, in the seller pack. |
| 5 to 10 days further | The money reaching your card. | Yes, in the seller pack. |
| Total, once received | Roughly one to just over two weeks, plus whatever the return post took. | Derived from the two published figures. |
Note what the second row depends on: after the return is credited. The clock does not start when the parcel is posted, or when tracking shows it delivered, but when the seller records it — and nothing supplied says how long that step takes. Business days and calendar days are not the same unit either, and the pack uses both: 3 to 5 business days for the issue, then 5 to 10 days to the card. Across a weekend or a public holiday the first period stretches. Neither figure is a promise this desk can enforce, and both are more than most packs supply.
What to keep, from day one
A refund claim on this product depends on four things, and three of them are gone within a week if nobody thinks about it.
- The order confirmation email. It carries the order ID, and the order ID is what the desk works from. Without it the call cannot start.
- The date you paid. Written down, not remembered: the sixty days run from purchase and there is no other anchor.
- The bottle and the outer packaging. Nothing supplied says whether an opened bottle can be returned, so do not throw out the packaging while that question is open.
- The tracking number for the return. The buyer pays return shipping with tracking, which means the buyer also holds the only proof it arrived.
- Any written answer you were given. If you asked for the Supplement Facts panel or about the horse chestnut form, keep the reply — or the silence, with its date.
One photograph on the doorstep is worth the whole list
Photograph the parcel contents before anything is opened: the bottles, the count, the labels, and the lot number if yours is legible. It takes a minute, it costs nothing, and it is the only record of what arrived that does not depend on somebody else’s system. The shipping page has the full doorstep checklist.
What the terms never say
Four questions a buyer would reasonably ask before relying on the window. None is answered in anything supplied with this product, and all four are answerable by the order desk in a sentence.
| Question | What is published |
|---|---|
| Can an opened bottle go back? | Nothing, in either direction. On a satisfaction guarantee for a liquid you have to taste to judge, this is the first question to close. |
| On a three or six-bottle pack, is a partial return refunded? | Nothing. Nothing says whether unopened bottles can go back separately or whether the whole pack must. |
| Is the original shipping refunded? | Nothing — and no shipping cost was published in the first place. Return postage is explicitly the buyer’s. |
| Is there a restocking or handling fee? | Nothing supplied mentions one. |
This site will not guess at any of the four, because a guess printed here would become a fact the moment a reader carried it away. Ask by email so the answer arrives with a date on it, and ask before the bottle is opened rather than after.
Which route can act on a claim
Four published routes exist and only two can see an order. Using the wrong one is the commonest reason a claim stalls before it has started.
| Route | Can it act on an order? |
|---|---|
| +1 (302) 200-3480 | Yes, with the order ID. This is the route the pack names for a claim. |
| [email protected] | Yes — and it leaves a dated written record, which the phone does not. |
| [email protected] | No. This is the editorial address for this site. It cannot look up, alter or refund an order. |
| The bottle | Nothing to use. Not printed on the bottle. Not printed. No manufacturer, packer or distributor appears on the product. |
The last row is worth pausing on. On most products the label itself carries a distributor name and a contact route, so a buyer has somewhere to go if the seller stops answering. Here the label carries neither, which makes the order email and the order ID the whole of a buyer’s position. The buying page sets out all four routes.
The worst case, in dates
Work the window at its least forgiving and the timing is tight but workable. This is arithmetic on published figures, not a prediction.
On the slowest reading of the dropper question a bottle lasts 49 days, which leaves eleven days to decide, call, post and have the parcel arrive. On the fastest it lasts 30, which leaves a month. Nothing supplied says which applies, because no serving volume in millilitres is printed anywhere — so the safe assumption is the slow one, and the practical consequence is to decide by about day 45 rather than day 59.
If it stalls
- Use the phone, not email. The order line is the route that can see the order, and a call with the order ID gets further than a second message.
- Send the dates. Purchase date, claim date, posting date, tracking number. Four facts, in one email, with the order ID in the subject line.
- Quote the terms back. Sixty days from purchase, the returns address, and the three-to-five-business-day issuing period are the seller’s own published terms.
- Then use the card. A payment dispute through your card issuer is the ordinary next step when a published refund term is not honoured, and the tracking number is the evidence for it.
- Tell this desk what happened. [email protected]. This site cannot process a refund, but a pattern of refused claims is a publishable fact and an unpublishable one if nobody reports it.
Nothing in that list is unusual, and none of it should be needed: the terms as published are clear and the timings are stated. It is here because a window is only worth what it is worth when tested.
Questions about refunds
How long do I have?
60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs.
Does the clock start when it arrives?
No. It runs from purchase, so transit time comes out of the window.
How do I start a claim?
Call +1 (302) 200-3480 with the order ID, and send the same request to [email protected] so there is a dated written record.
Who pays to post it back?
The buyer, with tracking. Keep the receipt and the tracking number.
How long until the money arrives?
3 to 5 business days after the return is credited, then a further 5 to 10 days to reach the card.
Can I return an opened bottle?
Nothing supplied says, in either direction. Get an answer in writing before you open it if you can.
Can this site refund me?
No. This is an information desk and it cannot see, alter or refund orders. The order line can.
Ask for the panel, and ask about the horse chestnut
A 2 fl oz bottle of liquid drops, two droppers a day, and no Supplement Facts panel on anything supplied with it. The only quantity that exists — 600 mg of blend a serving — is printed in a marketing graphic. No price was supplied either; the live figure and the 60-day return terms are on the seller’s checkout screen.
60-day window · Questions first? Call +1 (302) 200-3480